Resolved -
All services have returned to normal operation and are stable.
We have identified and paused the processes that contributed to the incident, and the platform has fully recovered. We will continue to monitor the environment closely to ensure stability.
A detailed postmortem, including root cause analysis, impact assessment, and follow-up actions, will be shared as soon as it is available.
Thank you for your patience while we worked to resolve the issue.
May 30, 16:26 CEST
Monitoring -
The mitigation measures have been successfully applied and all services have recovered. System health metrics are within normal ranges and customer-facing functionality has been restored.
We are continuing to monitor the platform closely to ensure ongoing stability before formally resolving the incident.
May 30, 15:27 CEST
Identified -
We identified the issue affecting database capacity and have applied corrective changes. Services have recovered and are currently operating normally. We are monitoring the platform closely to ensure stability before resolving the incident.
May 30, 15:24 CEST
Update -
We are continuing to investigate this issue.
May 30, 15:21 CEST
Investigating -
We are investigating an issue affecting database capacity that is causing elevated error rates and service disruption for some customers. Our engineering team is actively working to restore full service. Further updates will be provided as they become available.
May 30, 15:20 CEST